The Office of Information Services currently has 61 full-time IT staff members. According to the nature of their work, they are organized into four sections and one center:
Project Development Section – responsible for system development and maintenance
Education Support Section – responsible for classroom IT support, faculty IT training, computer repairs, and service desk operations
Administration Information Section – responsible for the development, maintenance, and database administration of university administrative systems
Network Management Section – responsible for campus network planning, deployment, and management, as well as data center operations
Center for Distance Education Development – responsible for digital course development, multimedia equipment management, and distance learning services
In addition, student assistants are recruited to form various service teams to help with software, hardware, network, cybersecurity, and webpage-related tasks.
Office of the Chief Information Officer
Business Building, Room B207 Tel: 02-26215656 ext. 2586 Email: ipc2@mail2.tku.edu.tw
Responsibilities
1.Planning and supervising all work conducted within the Office of Information Services.
2.Inspecting and supervising the operations carried out by subordinate divisions.
3.Reviewing recommendations for rewards, disciplinary actions, and personnel changes for staff members.
4.Reviewing budget expenditures under the office’s allocated budget.
5.Participating in and coordinating university-wide hardware and software procurement.
6.Handling matters authorized or assigned by the President.
7.Other routine administrative tasks.
Project Development Section
Ching Sheng Building: Rooms T101, T106 (ext. 2720) Business Building: Rooms B311 (ext. 2607), B308 (ext. 2397) Email: fkjx@oa.tku.edu.tw
Responsibilities
1.Innovation, optimization, upgrading, development, maintenance, and consultation for information project application systems.
2.Management, security protection, and maintenance of application system databases.
3.Setup and maintenance of application system servers.
4.Establishing the university’s software management policies.
5.Routine inspection of authorized software procurement and usage.
6.Information security planning and execution for related services.
7.Development and maintenance of other designated application systems and related tasks.
Education Support Section
Business Building: Rooms B212 (ext. 2128), B219 (ext. 2584) Taipei Campus: Room D106 (ext. 8311, 8555) Email: fkjx@oa.tku.edu.tw
Responsibilities
1.Providing support and services for general computer courses, teaching, research, and laboratory exercises.
2.Managing computer labs, including equipment procurement and maintenance.
3.Repairing office and research room computers, and assisting in computer disposal inspections.
4.Planning and delivering IT training courses.
5.Operating and managing the Office of Information Services service desk.
6.Information security planning and execution for related services.
7.Other designated teaching support responsibilities.
Administration Information Section
Ching Sheng Building: Room T108 (ext. 2472, 3449), Room T111 (ext. 2585) Email: fkkx@oa.tku.edu.tw
Responsibilities
1.Innovation, optimization, upgrading, development, maintenance, and consultation for academic information systems.
2.Management, security protection, and maintenance of academic databases.
3.Setup and maintenance of academic system servers.
4.Management and maintenance of the university’s Chinese character extension system.
5.Information security planning and execution for related services.
6.Development and maintenance of other designated academic information systems.
Network Management Section
Ching Sheng Building: Rooms T102, TT103 (ext. 2628) Email: ficx@www2.tku.edu.tw
Responsibilities
1.Planning, deployment, monitoring, maintenance, performance evaluation, and service improvement of the campus network.
2.Setup, management, and maintenance of the university data center.
3.Setup and maintenance of network service servers and storage media.
4.Management of cloud network application technologies and related services.
5.Establishing, revising, and handling mechanisms for improper information prevention.
6.Managing and maintaining university-level websites, and assisting other units with website setup and consulting.
7.Planning and implementing the campus information security management 7.system.
8.Other designated network application–related responsibilities.
Center for Distance Education Development
Chueh Sheng Complex, Room I101 (ext. 2490, 2488) Email: fklx@oa.tku.edu.tw
Responsibilities
1.Promoting and researching digital teaching development.
2.Assisting and promoting digital learning certification.
3.Setting up and managing digital learning network services.
4.Planning, producing, and broadcasting cyber media content.
5.Setting up and managing multimedia teaching equipment and conference audiovisual systems.
6.Managing the lending and use of multimedia teaching equipment.
7.Other tasks related to digital teaching development.